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Jimmy Kimmel Gets it all Wrong - Episode 41
In this episode Gordon and Jose critique the inaccurate representation of dynamic pricing in sketch perfomred by Jimmy Kimmel, emphasizing that real-world fluctuations are much more minimal. They also discuss the unfair vilification of restaurateurs in media and the importance of strategic pricing amid increasing inflation.
01:23 Discussing the Jimmy Kimmel Sketch
03:36 Analyzing the Sketch: Misconceptions about Dynamic Pricing
06:03 The Reality of Dynamic Pricing in Restaurants
08:11 Continuing the Sketch Analysis: Price Fluctuations
10:26 The Misrepresentation of Restaurant Pricing
14:06 Final Thoughts on the Sketch and Dynamic Pricing
Navigating Customer Demands in the Digital Restaurant Industry - Episode 40
In this episode of 'The Jose Report', Jose explores the monumental shift in customer behavior within the restaurant industry in the digital age. Amid rising expectations but decreased tolerance for error, he emphasizes the importance for restaurateurs to stay one step ahead, staying proactive on social media and feedback channels, and personalizing the customer experience. Jose underlines the importance of not only meeting, but exceeding these modern demands, making it a necessity in this industry's competitive landscape.
00:00 Introduction: The Power of Customer Feedback
00:38 The Shift in Power Dynamics
00:52 The New Customer Demands
01:13 Turning Challenges into Opportunities
01:29 The Power of Proactivity
01:57 Handling Negative Feedback
02:14 Staying Ahead in the Digital World
02:28 Conclusion: Adapting to the New Norm
8 Reasons Why Restaurants Need Automation in 2024 - Episode 39
In this episode of the Restaurant Growth Show, hosts Gordon and Jose Albis discuss the pivotal role of automation in restaurant operations for the year 2024. They highlight eight reasons why restaurants need to adopt technologies like mobile apps, self-service kiosks, and artificial intelligence to transform guest experiences and stay competitive in the industry. Key talking points include evolving guest expectations, optimizing revenue, labor shortages and costs, operational efficiencies, enhanced guest and employee experiences, data-driven insights, and maintaining a competitive edge. The episode also features insights into emerging technologies such as geofencing and real-time guest feedback systems.
01:27 The Importance of Automation in 2024
01:55 Evolving Guest Expectations and Optimizing Revenue
03:00 Exploring Automation Technologies in Restaurants
05:20 Labor Shortages and Costs
07:02 Operational Efficiencies
08:58 Enhanced Guest Experiences
11:05 Better Employee Experiences
14:26 Data Driven Insights
16:43 Competitive Advantage
19:50 The Future of Automation in Restaurants
Boost Your Restaurant Success through Employee Satisfaction - Episode 38
In this episode of the Jose Report, we break down a Glassdoor report which highlights the direct correlation between employee satisfaction and customer happiness, with a particular emphasis on the restaurant industry. We explore how a positive work environment and happy employees directly contribute to customer satisfaction, business growth, and repeated patronage. The discussion further delves into how restaurant owners and managers can improve their business strategy by investing in their staff's well-being and training, thereby making them brand ambassadors. Tune in for more insightful stories from the restaurant industry.
00:00 Introduction to the Correlation Between Employee and Customer Satisfaction
00:38 The Impact of Employee Satisfaction on Customer Experience
01:06 The Role of Workplace Culture in Customer Satisfaction
01:34 Strategies for Boosting Employee Satisfaction
01:49 The Business Benefits of High Employee Satisfaction
02:05 Conclusion: The Secret Ingredient to Success
Seattle's New Minimum Wage Law for Delivery Drivers: Implications and Adaptations - Episode 37
In this episode of 'The Restaurant Growth Show', hosts Gordon and Jose Albis discuss the ramifications of the new Seattle law mandating a minimum wage for delivery app drivers. They analyze its impact on restaurants, drivers, customers, and delivery service companies like Instacart, Uber Eats, and DoorDash. Jose shares his firsthand experience as a driver while Gordon emphasizes the need for Big Delivery to absorb more of the cost. The duo also speculates on how this law might set a precedent for other cities, urging restaurants to think proactively about potential industry changes.
00:00 Introduction: Seattle's New Minimum Wage Law for Delivery Drivers
00:37 Meet the Hosts: Insights from Industry Veterans
01:25 The Impact of Weather on Delivery Drivers
02:38 Understanding the New Legislation and Its Implications for Restaurants
03:13 Strategies for Restaurants to Absorb Increased Costs
03:36 The Role of Delivery Companies in Addressing the Challenges
06:24 The Driver's Perspective: A Personal Anecdote
12:19 The Need for Delivery Companies to Take More Responsibility
14:26 Looking Beyond Seattle: Potential Global Implications
16:35 Conclusion: Embracing Change and Innovation in the Restaurant Industry
All-in-One vs. Organic Tech Stack: The Restaurant Tech Debate 2024 - Episode 36
In this episode, Jose delves into the debate between all-in-one tech solutions and organically building your own tech stack in the restaurant industry. Exploring the benefits and drawbacks of both approaches, he discusses the evolution of all-in-one systems and the versatility of a personalized tech stack in 2024. The discussion also covers the emergence of a hybrid approach, with companies offering different solutions under the same roof. Finally, he prompts viewers to share their preferences and thoughts in the comments.
00:00 Introduction to the Tech Stack Debate
00:26 Exploring the All-in-One Tech Solution
00:49 The Pros and Cons of an All-in-One System
01:01 The Appeal of Building a Tech Stack Organically
01:17 The Challenges of a Self-Curated Tech Stack
01:26 Comparing All-in-One and Organic Tech Stacks
01:50 The Hybrid Tech Stack Solution
02:20 Conclusion: Balancing Innovation with Practicality
02:23 Engaging the Audience: Your Take on the Tech Stack Debate
5 Key Hospitality Trends Shaping the Landscape in 2024 - Episode 35
In this episode, we dive into the future of the hospitality industry and discuss the top 5 trends for 2024 that are set to transform how restaurants operate and how guests dine out. We take a deeper look at each trend, discussing what it means for restaurant operators and offering tangible strategies for success in the evolving environment. Key trends include marketing automation, robotics, staffing software, advanced inventory management, and innovative delivery methods. Tune in to learn more about these trends and how they could reshape the industry.
00:00 Introduction to the Future of Hospitality
00:44 Meet the Hosts
01:12 Sponsor Introduction: Dynpricing
01:29 New Year's Catch Up
02:09 #5 Marketing Automation
04:28 #4 Robotics
07:08 #3 Staffing Software
08:52 #2 Inventory Management
10:34 #1 Drive Thru, Take Out, and Pick Up Services
Top 6 Favorite Episodes Season 1 - Episode 34
Join us as hosts, Gordon Paterson and Jose Albis recap the top episodes from Season One of the 'Restaurant Growth Show' podcast in an end-of-year special. The hosts revisit some memorable and influential episodes that had the biggest impact on them and their audiences, discussing a wide range of topics from artificial intelligence in the restaurant industry to the dynamics of pricing and online marketing strategies. They take a stroll down memory lane and reflect on the insightful conversations with various guests who introduced their secret sauces for success. The episode also features the hosts' reaction to their Spotify Wrapped for 2023, sharing some impressive growth numbers for the podcast.
00:45 Meet the Hosts: Gordon and Jose
01:13 Sponsor Shoutout: Dynpricing
01:27 Catching Up with the Hosts
02:00 Countdown Begins: Top Six Favorite Episodes
03:06 Episode Highlight: The Real Cost of Tipping
06:51 Episode Highlight: Amazon's Antitrust Lawsuit
10:16 Episode Highlight: Top Technologies for Restaurant Growth
16:23 Episode Highlight: Reducing Costs and Food Waste
18:03 Reflections on Learning from a Previous Episode
18:14 Discussion on Microplastics and Composting
19:27 Review of Episode 32: Avoiding Content Fails for Restaurant Marketers
19:44 Insights from Matt Plapp's Marketing Strategies
20:38 The Importance of Community Involvement for Restaurants
21:26 The Difference Between Advertising and Branding
22:49 Recap of Episode 24: Restaurant Sponsorship Marketing
23:52 Exploring the Power of Data in Marketing
25:28 Spotify Wrapped: A Year-End Review of the Podcast
Reducing costs and food waste with special guest Savannah Seydel - Episode 33
Running a restaurant is a multifaceted operation that involves juggling many different aspects to achieve success. This episode of the Restaurant Growth Show Podcast focuses on a crucial aspect of any restaurant's success: reducing costs and minimizing food waste in an environmentally friendly way. Special guest Savannah Seydel, the Vice President of Sustainability and Impact at Better Earth, shares her insights about the circular economy, regenerative agricultural practices, and the legislative landscape for packaging. Savannah also shares practical tips for implementing composting practices and achieving sustainability goals without skyrocketing costs. The hosts end the episode by discussing the marketing benefits of implementing these practices.
Key moments:
00:36 Understanding the Circular Economy
02:16 Exploring Better Earth and Sustainable Packaging
03:23 Regenerative Agriculture and the Restaurant Industry
06:38 Navigating Greenwashing and Authentic Certifications
08:59 Implementing Composting Practices in Restaurants
11:37 Legislative Changes and Cost Implications for Sustainable Practices
20:32 Conclusion and Contact Information
Avoiding Content Fails for Restaurant Marketers with special guest, Matt Plapp - Episode 32
In this episode, Matt Plapp, navigates us through the intricacies of restaurant marketing and explains why social media platforms are a more potent medium for brand visibility than most restaurant owners realize. Plapp emphasizes the importance of using social media platforms not just to sell but to engage, create community, and build a long-term brand, putting a special focus on not only capturing customer data but using it effectively. He also touches on the possibilities and pitfalls of third-party delivery platforms. Join us as we delve into the world of restaurant marketing, technology, and customer acquisition with Matt Plapp.
Key moments
00:28 Discussing the role of social media in restaurant marketing
03:35 Why restaurants should talk more than just about their food
08:28 Building Customer loyalty
07:20 The balance between marketing and advertising in Restaurants
11:41 Role of technology in marketing
18:02 Using technology for customer acquisition
21:58 Conclusion: Building a Strong Brand